Cleints Say
We used Starwood to transport a 25lb 4y.o. dog and a 13lb 10y.o. cat to Denmark from the US. Our total cost from Starwood for the mid-tier package (not including vet costs) was just shy of $6,000. Given how stressful the entire move was, this was worth every penny. The animals arrived safe and healthy, delivered to our new front door. We received updates throughout the process, and they had layover time in Germany where they were let out of their crates to stretch their legs for a few hours before their connecting flight. We tried coordinating the process by ourselves before we decided to use Starwood, but correct/up-to-date information is very hard to find and would have made for a much more difficult experience for all involved.
The driver did a wonderful job delivering our new puppy, thank you so much!!
Great service and team. Our Golden Retriever Wally traveled to Italy and then back to the US after an extended stay. Arrived happy and healthy both times.
This was my fourth inter-continental relocation and the first involving pets. From the initial onboarding and throughout the the entire process, Starwood Pet Travel excelled. Starwood's workflow was clear and thorough, and their communications quick and attentive. The combination of emails, text notifications and online scheduling for periodic stock-takes was excellent. They guided me meticulously and then took the initiative to liaise with my vet to ensure document compliance. They offered tips to improve transit. I appreciated all of these interventions. This all-round professionalism, subject-matter knowledge and good cheer allowed me to concentrate on other aspects of my move. A special word of thanks, then, to Sahara and Rosie.
As an accredited veterinarian who is responsible for international health certificates, I found AST to be of invaluable assistance in making sure everything was in perfect order for our mutual client. They were incredibly communicative and professional. Recommend highly!!!
Great service and team. Our Golden Retriever Wally traveled to Italy and then back to the US after an extended stay. Arrived happy and healthy both times.
I moved my fur baby from Seattle to Malaysia. It’s always so nerve wracking thinking about moving on the other side of the world and figuring out the best way to safely bring your fur baby along. Starwood is the best and it’s not hard to see why. I felt like I was in good hands the entire process. They were always quick to communicate back and answer all my questions. Everything went according to plan and it was a very smooth process. I was constantly updated on her whereabouts as soon as they took her for her flight. I loved receiving happy pictures and videos of my dog so I knew that she was okay. Not planning on anymore big moves, but if life throws another curveball and I have to move again, I would definitely work with AST again.